1. Scope of This Policy
This Privacy Policy applies to Heartale websites, apps, reader features, account services, subscriptions, community spaces, promotional campaigns, and support communications that link to or reference this Policy.
By using Heartale, you acknowledge that we may process your information as described here and in accordance with applicable law.
2. Information We Collect
We collect information you provide directly, information collected automatically when you use Heartale, and information we receive from trusted third parties.
- Account information: email address, login credentials, display name, profile details, and preferences.
- Reader activity: books opened, reading progress, bookmarks, downloads, favorites, comments, reviews, likes, and other in-app interactions.
- Transaction information: purchase history, subscription status, order value, and payment confirmations from payment partners such as Apple, Google, or other processors. We do not store full payment card numbers processed by those partners.
- Device and usage information: IP address, browser type, operating system, device identifiers, language, time zone, app version, crash logs, diagnostics, and session activity.
- Communications: messages you send to customer support, survey responses, contest entries, and other communications with us.
- Third-party sign-in information: if you choose social login, we may receive limited account details such as your name, profile image, or email address, subject to that provider's permissions.
3. How We Use Information
We use personal information to operate, maintain, and improve Heartale. This includes using information to:
- create and secure your account;
- deliver reading features, personalized recommendations, and saved progress across devices;
- process purchases, subscriptions, rewards, and refunds where required;
- respond to support inquiries and service requests;
- measure performance, debug errors, prevent fraud, and protect our users and platform;
- send service-related updates, product announcements, and, where permitted, marketing communications you can opt out of;
- comply with legal obligations and enforce our Terms of Service.
4. Cookies and Similar Technologies
We use cookies, SDKs, local storage, pixels, and similar technologies to keep you signed in, remember your preferences, understand traffic patterns, measure campaign performance, and improve Heartale's reliability and usability.
You can control cookies through your browser or device settings. Some features may not function properly if you disable certain technologies.
5. When We Share Information
We do not sell your personal information for money. We may share information in the following limited circumstances:
- Service providers: hosting, analytics, customer support, moderation, security, email delivery, and payment processing partners acting on our behalf.
- Platform partners: app stores, mobile platforms, and sign-in providers when necessary to deliver features you request.
- Legal and safety reasons: when required by law, legal process, or to protect users, Heartale, or the public from fraud, abuse, or security threats.
- Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality and data protection measures.
- With your direction: when you choose to post content publicly, connect social features, or otherwise instruct us to share information.
6. Public Content and Community Features
If you post comments, reviews, profile information, or other user-generated content in public areas of Heartale, that content may be visible to other users. Please avoid sharing sensitive personal information in public spaces.
7. International Data Transfers
Heartale may use infrastructure, support tools, and service providers located in more than one country. As a result, your information may be processed outside the jurisdiction where you live. Where required, we take reasonable steps to ensure transferred data receives an appropriate level of protection.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations. When information is no longer needed, we delete or anonymize it, unless a longer retention period is required by law.
9. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or request portability of your personal information, and to withdraw consent where consent is the basis for processing.
To make a request, contact support@heartale.top. We may need to verify your identity before completing certain requests.
10. Children's Privacy
Heartale is not intended for children under 13, or a higher minimum age where local law requires it. If you believe a child has provided personal information to Heartale without appropriate authorization, please contact us so we can investigate and take appropriate action.
11. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, so we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated version here and revise the “Last Updated” date. Your continued use of Heartale after the revised Policy becomes effective means the updated Policy applies to your ongoing use, to the extent permitted by law.
13. Contact Us
If you have questions about this Privacy Policy or want to exercise privacy rights, contact us at support@heartale.top.